To our loyal customers:
We hope this message reaches you and your family in safe conditions amid the health concerns affecting our communities.
We are open and our orders are shipping but during this time please allow extra time for your projects. We want to make sure we take the proper steps to ensure the health and safety of our customers and team members. Because of this we cannot currently guarantee the shipping time displayed by our shipping calculator from all of our distribution centers at this time. Please allow a grace period of 5-7 days and plan your projects accordingly. When your order ships you will receive tracking.
We apologize for any inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact us for further assistance.
Best regards,
The MR Direct Team
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At MR Direct, we pride ourselves on excellent customer service. In fact, customer interactions are often the highlight of our day. Our representatives are a cornerstone of our company, and they receive extensive product training so they’re able to answer any of your questions - that’s a lot of hard work for over 400 products! But more than offering product knowledge alone, complete customer satisfaction is - and always will be - our number one goal.
If you’ve ever wondered who are the faces behind the phone calls, and how we get the job done, here are some answers to those questions from two of our very own Customer Service Representatives, Becca and Tiffany.
