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How long has MR Direct been in business?
How long has MR Direct been in business?
MR Direct has been serving its customers for over 15 years. Our mission has remained the same throughout: to become your one-stop source of high-quality, distinctive products at prices you can feel good about.
Is your Customer Service office in the U.S. or overseas?
Is your Customer Service office in the U.S. or overseas?
Our customer service representatives work from our corporate offices in Toledo, Ohio.
What brands do you carry?
What brands do you carry?
We proudly offer our own brand of MR Direct sinks and faucets. We have also partnered with brands to offer our customers unique, popular sinks, like cast iron farmhouse sinks.
How are your prices so low?
How are your prices so low?
Our products are sold directly to customers, with no “middle man,” therefore prices are maintained at a very affordable level.
Do you give bulk discounts to businesses?
Do you give bulk discounts to businesses?
Certain order types may qualify for discounts. Any order over 100 items should call and speak with one of our commercial representatives.
Can I buy accessories without buying a sink?
Can I buy accessories without buying a sink?
Yes, you can order accessories online here.
When will my order be shipped to me?
When will my order be shipped to me?
When your order ships please allow a grace period of 1-2 days and plan your projects accordingly. We have two shipping distribution centers, our headquarters in Toledo, Ohio and Salt Lake City, Utah. From the East Coast to the West Coast, our strategically-located warehouses allow us to reach you even faster.
What if my sink doesn’t fit?
What if my sink doesn’t fit?
Returns are accepted within 45 days of the original date of purchase. Items must be returned in their original packaging after calling MR Direct for a Return Authorization (RA) number. Customer is responsible for return freight and a 20% restocking fee.
Do your products include a warranty?
Do your products include a warranty?
Yes. All sinks have a Limited Lifetime Warranty. Our accessories have a one year warranty. Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, environmental conditions, outdoor or other improper installation, storage and handling; nor any labor expenses.
Have more questions or need help selecting the perfect sink and accessories for your space? Our sink and faucet experts are here to assist with your project!