Enter your order number to start your return.
Return Policy
Damaged or incorrect items are eligible for replacement within 14 days of delivery. Credits / refunds for unwanted products must be issued within 45 days of the original date of purchase and must be in the original packaging, undamaged, and are subject to inspection before a credit / refund will be issued. All returned items will be subject to a 20% re-stocking fee. Shipping charges are non-refundable and you will be responsible for return shipping charges.
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How To Find Your Order Number
Your order number can be found on your order confirmation / invoice that was sent via email when you placed your order.
What If I Purchased On Another Site? (Wayfair, Amazon...)
If you placed your order through a third party vendor (Amazon, Wayfair etc.), please proceed with your return through their website.
Can't Find Your Order Number Or Confirmation Email?
No worries! Give us a call to help you through this return process.
General Returns
MR Direct International will accept returns of unwanted sinks within 45 days of the original date of purchase. Prior to return, you must contact MR Direct at (419) 841-1820 to acquire a Return Authorization number. No returns will be accepted without prior authorization. The sink must be returned to MR Direct in undamaged, unused condition with original packaging and accessories included. All returned items are subject to inspection before a credit will be issued. All returned items will be subject to a 20% re-stocking fee. All shipping charges are non-refundable and you will be responsible for return shipping charges.
Damaged or Incorrect Items
MR Direct International will replace all damaged or incorrect items within 14 days of delivery. Please inspect the sink within this timeline and call (419) 841-1820 to report any damage/error and acquire a Return Authorization Number. Damaged or incorrect sinks or faucets will be replaced at the time the report is made, if the report is filed within 14 days of delivery.
Faucet Returns
MR Direct International will replace all damaged or incorrect items within 14 days of delivery. Please inspect the sink within this timeline and call (419) 841-1820 to report any damage/error and acquire a Return Authorization Number. Damaged or incorrect sinks or faucets will be replaced at the time the report is made, if the report is filed within 14 days of delivery.