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To search the Frequently Asked Questions (FAQs), view Below
Pre-Purchase Questions
  • What is the difference between standard strainers and basket strainers?
    Basket strainers are able to hold more debris than standard strainers because they internally collect debris with a metal basket that can be removed and emptied as needed.
  • I have a sink that looks like yours can I just order the grids and/or cutting board?
    No, our grids and cutting boards are custom made to fit our sinks, therefore, we cannot guarantee that our grids and cutting boards will fit sinks that are not made by MR Direct.
  • Do I need a special faucet and drain for a vessel sink?
    Yes, all vessel sinks require a vessel faucet and a vessel pop-up drain or grid drain. Waterfall faucets are available for all bamboo, glass, and stone vessel sinks.
  • What accessories are available with my sink?
    We carry standard and basket strainers, stainless steel grids, dish baskets and cutting boards for many of our kitchen sinks. For our bathroom sinks, vessel and standard pop-up drains, grid drains, sink rings for vessels, and a variety of faucet styles for all of our sinks are available.
  • What type of wood is used to make your cutting boards?
    Our light colored Natural board is made of wood from the latex-producing Rubberwood tree, and our dark colored Sapele board is made from the mahogany wood of a Sapele tree. Both are dense hardwoods that have beautiful grain patterns and are naturally-resistant to moisture, molds, and fungus.
  • Are soap dispensers filled from above the countertop?
    Yes, our soap dispensers are filled from above the countertop.
  • Do I need to purchase the optional base plate?
    You will only need to purchase the optional base plate if you have an existing three-hole cutout.
  • Do you offer copper drains with your copper sinks?
    Yes, we offer grid drains with our bathroom copper sinks and copper drains and flanges with our kitchen copper sinks.
  • How do I clean my cutting board?
    • Routine Cleaning
    • Alternative Cleaning
    • Odors & Stains
    • Oiling

    • Cutting Board Cleaning

      While our cutting boards are made from durable wood, they aren’t maintenance free and should be cleaned immediately after each use by following this tip.

      Instructions

      1. Mix a solution of mild soap and water.
      2. Using a soft sponge, scrub the mixture onto the cutting board in a circular motion.
      3. Rinse immediately with pure water and stand board up to dry.

      Supplies Needed

      To achieve the best results, we recommend that you use Dawn® dish soap.

      Mild Soap

      Soft Sponge

    • Bleach Your Cutting Board

      While our cutting boards are made from durable wood, they aren’t maintenance free. Use this tip as an alternative to routine cleaning if you do not have access to a mild dish detergent.

      Instructions

      1. With a soft sponge, gently scrub a weak solution of 1 teaspoon of bleach and 1 quart of water.
      2. Using a soft sponge, scrub the mixture onto the cutting board in a circular motion.
      3. Rinse immediately with pure water and stand board up to dry.

      Supplies Needed

      To achieve the best results, we recommend that you use Clorox® bleach.

      Bleach

      Soft Sponge

    • Cutting Board Maintenance

      Cutting boards are vital tools in the kitchen and odors and stains may occur over time. Odors can be eliminated with baking soda and cutting board stains can be removed with this tip.

      Instructions

      1. Generously sprinkle regular table salt over the entire surface.
      2. Using a sliced lemon, thoroughly rub the salted surface.
      3. Rinse immediately with warm water and stand board up to dry.

      Supplies Needed

      Table Salt

      Lemon Slice

    • Oiling Your Cutting Board

      Cutting boards may need to be oiled every few months or every few weeks if you live in a dry climate. When you do so, be sure to use a food grade mineral oil, not an edible food oil.

      Instructions

      1. Apply oil to a paper towel.
      2. Wipe oil over the entire surface and let sit out overnight.
      3. Use a damp cloth to remove any excess oil.

      Supplies Needed

      To achieve the best results, we recommend that you use Howard® Cutting Board Oil.

      Mineral Oil

      Paper Towels

      Microfiber Cloth

    Close Cleaning
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  • How do I clean my drain?
    • Routine Cleaning
    • Odors

    • Dazzling Drains

      Regular drain maintenance is key to making sure your kitchen sink keeps smelling fresh. Add this easy tip to your daily cleaning routine to help prevent odors caused by bacterial buildup.

      Instructions

      1. Empty your strainer.
      2. Under hot, running water, scrub away buildup with a nylon brush.
      3. Rinse away any loose debris and place your strainer back in the drain.

      Supplies Needed

      Nylon Brush

    • Send Odors Down the Drain

      Although daily cleaning can effectively prevent most odors from occurring, sometimes foul odors are unavoidable. Use this tip to put a stop to foul odors as soon as they begin to surface.

      Instructions

      1. Run extremely hot water down your drain.
      2. With water running, pour a teaspoon of baking soda, vinegar or bleach down the drain. If needed, lemon juice may also suffice.
      3. Keep water running for 15 seconds.

      Supplies Needed

      Baking Soda

      Vinegar

      Bleach

    Close Cleaning
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  • How do I install a Copper Flange?
    WHAT IS THIS
  • How do I install a TruGranite Flange?
    WHAT IS THIS
  • Why do TruGranite sinks not have the option for a standard strainer?
    All of our TruGranite sinks require a basket strainer because standard strainers are not compatible with TruGranite sinks due to the thickness of the sink.
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Copyright © 2020 MR Direct
Copyright © 2020 MR Direct