We Are Open! - A Response to COVID-19 from MR Direct

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To our loyal customers:

We hope this message reaches you and your family in safe conditions amid the health concerns affecting our communities.

We are open and our orders are shipping but during this time please allow extra time for your projects. We want to make sure we take the proper steps to ensure the health and safety of our customers and team members. Because of this we cannot currently guarantee the shipping time displayed by our shipping calculator from all of our distribution centers at this time. Please allow a grace period of 2-4 days and plan your projects accordingly. When your order ships you will receive tracking.

We apologize for any inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact us for further assistance.

Best regards,

The MR Direct Team

To search the Frequently Asked Questions (FAQs), view Below
  • UPC/cUPC Certified
    The UPC letters are an acronym for the "Uniform Plumbing Code." This code is a listing of particular specifications and guidelines set forth by the American National Standards Institute (ANSI) which is designed to assure that products are safe for the consumer and the environment by meeting all established national and international criteria. The "c" in cUPC means that the product meets the Canadian as well as the American plumbing standards.
  • ADA Approved
    In order to comply with the American Disabilities Act (ADA), faucets must meet certain criteria in their design and installation, while sinks are wholly evaluated by their installation. The standards for faucet design require the faucets to be operable with one hand without needing tight grasping, pinching, or twisting of the wrist. These requirements are designed to provide ease of operation and access, and only apply to use in public restrooms and lavatories. All MR Direct faucets are ADA approved.
  • NSF Certified
    Referred to as NSF, this organization changed their name to NSF International (from National Sanitation Foundation) in the 1990s. It is an independent public health and safety organization whose purpose is to develop public health standards and certifications which protect food, water, consumer products and the environment. As an independent, accredited organization, they test, audit and certify products and systems, as well as provide education and risk management.
  • Lead Free
    The Safe Drinking Water Act (SDWA), enforced by the Environmental Protection Agency (EPA), has established standards to protect the U.S. public drinking water. Guidelines pertaining to plumbing fixtures require materials and fittings on such devices to be free of lead.
  • WaterSense
    WaterSense is a partnership program of the EPA which seeks to protect the future of our nation's water supply by offering people a simple way to use less water with water-efficient products. WaterSense labeled products are backed by independent, third–party testing and certification, and meet the EPA’s specifications for water efficiency and performance. These products are certified to perform as well, or better, than their less efficient counterparts, and to be 20 percent more water efficient than average products in their category. With the exception of the 728 faucet, all MR Direct standard and vessel bathroom faucets are WaterSense certified.
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