We Are Open! - A Response to COVID-19 from MR Direct

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To our loyal customers:

We hope this message reaches you and your family in safe conditions amid the health concerns affecting our communities.

We are open and our orders are shipping but during this time please allow extra time for your projects. We want to make sure we take the proper steps to ensure the health and safety of our customers and team members. Because of this we cannot currently guarantee the shipping time displayed by our shipping calculator from all of our distribution centers at this time. Please allow a grace period of 2-4 days and plan your projects accordingly. When your order ships you will receive tracking.

We apologize for any inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact us for further assistance.

Best regards,

The MR Direct Team

Faucet Options
To search the Frequently Asked Questions (FAQs), view Below
Pre-Purchase Questions
  • Do I need a special faucet and drain for a vessel sink?
    Yes, all vessel sinks require a vessel faucet and a vessel pop-up drain or grid drain. Waterfall faucets are available for all bamboo, glass, and stone vessel sinks.
  • Do I need to purchase the optional base plate?
    You will only need to purchase the optional base plate if you have an existing three-hole cutout.
  • Are MR Direct faucets cast or drilled from solid materials?
    All of our faucets are more durable than casted faucets because they are drilled from solid brass and contain copper waterways
  • What does pressure balancing do?
    The pressure balancing device automatically adjusts for temperature fluctuations when hot or cold water is diverted from the shower. For example, when a toilet is flushed the pressure balancing device prevents the person in the shower from being scalded by hot water or suddenly frozen by cold water.
  • What is the limited temperature stop?
    The limited temperature stop feature is an adjustable precautionary feature that allows for a shower’s maximum hot water level to be set, ultimately preventing scalding hot water from being released.
  • What is the water flow regulator?
    Most commonly used in commercial settings, the water flow regulator promotes water conservation by enabling a maximum water flow to be set.
  • How do I clean my faucet?
    • Sparkling Faucets

      It’s easy to overlook the importance of cleaning your faucet, so use this easy tip once a week to prevent mineral deposits from forming and keep your faucets sparkling.


      1. Make a mixture using mild soap and water.
      2. Using a soft sponge, gently rub the mixture around the entire faucet.
      3. Rinse immediately with pure water and dry.

      Supplies Needed

      For best results, we recommend using Bar Keepers Friend®.

      Mild Soap

      Soft Sponge

      Microfiber Cloth

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