Close

We Are Open! - A Response to COVID-19 from MR Direct

Read More

To our loyal customers:

We hope this message reaches you and your family in safe conditions amid the health concerns affecting our communities.

We are open and our orders are shipping but during this time please allow extra time for your projects. We want to make sure we take the proper steps to ensure the health and safety of our customers and team members. Because of this we cannot currently guarantee the shipping time displayed by our shipping calculator from all of our distribution centers at this time. Please allow a grace period of 2-3 days and plan your projects accordingly. When your order ships you will receive tracking.

We apologize for any inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact us for further assistance.

Best regards,

The MR Direct Team

SECURE CHECKOUT
SUPPORT
Returns
To search the Frequently Asked Questions (FAQs), view Below
FAQs
  • Damaged or Incorrect Item Return Policy
    MR Direct International will replace all damaged or incorrect items within 14 days of delivery. Please inspect the sink within this timeline and call (419) 841-1820 to report any damage/error and acquire a Return Authorization Number. Damaged or incorrect sinks or faucets will be replaced at the time the report is made, if the report is filed within 14 days of delivery.
  • Sink Return Policy
    MR Direct International will accept returns of unwanted sinks within 45 days of the original date of purchase. Prior to return, you must contact MR Direct at (419) 841-1820 to acquire a Return Authorization number. No returns will be accepted without prior authorization. The sink must be returned to MR Direct in undamaged, unused condition with original packaging and accessories included. All returned items are subject to inspection before a credit will be issued. All returned items will be subject to a 20% re-stocking fee. All shipping charges are non-refundable and you will be responsible for return shipping charges.
  • Faucet Return Policy
    MR Direct International will accept returns of unopened and sealed faucets within 45 days of purchase. All returned faucets are subject to a 20% restocking fee. All shipping charges are non-refundable and you will be responsible for return shipping charges. Returns must be reported within 45 days of the original date of purchase and faucets must be returned to MR Direct in undamaged, unused condition with original packaging and accessories included. Prior to return, you must contact MR Direct at (419) 841-1820 to acquire a Return Authorization number. No returns will be accepted without prior authorization.

    *If the faucet has been installed, it cannot be returned. If the faucet is defective, we will first attempt to find an onsite fix by phone or sending replacement parts. If the fix cannot be done on site, we will take back the faucet, fix it and return it at no cost to the customer.
load more
Ask a Question