Thank you for your business over the years. We are no longer accepting orders for MR Direct products. Please visit Elkay Where to Buy for your sink and faucet needs. For any warranty related questions related to Mr. Direct, Polaris, Sir Faucet and Solera brands please reach out to consumer@elkay.com or 1-800-223-5529.

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Discover DIY How-To's, design inspiration & more!

Your Home. Your Style.

Browse trending styles and create a space that is functional, beautiful, and built for everyday life.

Immerse Yourself In Our Latest Stories

Discover DIY How-To's, design inspiration & more!

Your Home. Your Style.

Browse trending styles and create a space that is functional, beautiful, and built for everyday life.

Immerse Yourself In Our Latest Stories

Discover DIY How-To's, design inspiration & more!

Your Home. Your Style.

Browse trending styles and create a space that is functional, beautiful, and built for everyday life.

About MR Direct

Our philosophy is simple. We believe everyone should be able to purchase high-quality, stylish products at reasonable prices. That's why we offer over 400 products, ranging in styles from our high-end vessel sinks to our traditional farmhouse apron line. We provide you with numerous, money-saving options so you can do more than just afford the home of your dreams.

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Your Home. Your Style.

Browse trending styles and create a space that is functional, beautiful, and built for everyday life.

SUPPORT
Returns
To search the Frequently Asked Questions (FAQs), view Below
FAQs
  • Damaged or Incorrect Item Return Policy
    MR Direct International will replace all damaged or incorrect items within 14 days of delivery. Please inspect the sink within this timeline and call (419) 841-1820 to report any damage/error and acquire a Return Authorization Number. Damaged or incorrect sinks or faucets will be replaced at the time the report is made, if the report is filed within 14 days of delivery.
  • Sink Return Policy
    MR Direct International will accept returns of unwanted sinks within 45 days of the original date of purchase. Prior to return, you must contact MR Direct at (419) 841-1820 to acquire a Return Authorization number. No returns will be accepted without prior authorization. The sink must be returned to MR Direct in undamaged, unused condition with original packaging and accessories included. All returned items are subject to inspection before a credit will be issued. All returned items will be subject to a 20% re-stocking fee. All shipping charges are non-refundable and you will be responsible for return shipping charges.
  • Faucet Return Policy
    MR Direct International will accept returns of unopened and sealed faucets within 45 days of purchase. All returned faucets are subject to a 20% restocking fee. All shipping charges are non-refundable and you will be responsible for return shipping charges. Returns must be reported within 45 days of the original date of purchase and faucets must be returned to MR Direct in undamaged, unused condition with original packaging and accessories included. Prior to return, you must contact MR Direct at (419) 841-1820 to acquire a Return Authorization number. No returns will be accepted without prior authorization.

    *If the faucet has been installed, it cannot be returned. If the faucet is defective, we will first attempt to find an onsite fix by phone or sending replacement parts. If the fix cannot be done on site, we will take back the faucet, fix it and return it at no cost to the customer.
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