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We Are Open! - A Response to COVID-19 from MR Direct

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To our loyal customers:

We hope this message reaches you and your family in safe conditions amid the health concerns affecting our communities.

We are open and 90% of our orders are shipping to you the same day. We want to make sure we take the proper steps to ensure the health and safety of our customers and team members. Because of this we cannot currently guarantee the shipping time displayed by our shipping calculator from all of our distribution centers at this time. Please allow a grace period of 1 day and plan your projects accordingly.

We apologize for any inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact us for further assistance.

Best regards,

The MR Direct Team

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Warranties
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FAQs
  • MR Direct Limited Lifetime Warranty
    MR Direct warrants to the original purchaser that our sinks and faucets will be free from defects in material and workmanship under normal use for the lifetime of the product. MR Direct may elect to repair or replace any defective MR Direct product covered by our warranty. Faucets purchased from MR Direct prior to the year 2012, and any discontinued faucets, are not covered under this warranty unless an original invoice is provided.

    Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, environmental conditions, outdoor or other improper installation, storage and handling; nor any labor expenses.

    From time to time we will change design specifications and materials as conditions require and improvements are developed. We have no obligation to incorporate such changes in products we previously manufactured.

    This warranty is in lieu of any and all other warranties, express or implied, including any warranties of merchantability and of fitness for a particular purpose; and excludes any incidental or consequential damages. No representative has the authority to change or enlarge the above warranty.

    This warranty is only valid in the United States of America. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  • One-Year Accessory Warranty
    MR Direct warrants to the original purchaser that all of our accessories will be free from defects in material and workmanship under normal use for one full year. Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, environmental conditions, outdoor or other improper installation, storage and handling; nor any labor expenses. MR Direct may elect to repair or replace any defective MR Direct accessory covered by our warranty.
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